FAQs

FREQUENTLY ASKED QUESTIONS

Is there surveillance at the Club?

The venue operated by the Club is subject to video and audio surveillance for security reasons including to monitor the safety of members, guests and employees and to protect the Club’s assets. The footage and audio recordings may be used to investigate incidents and may be disclosed to our legal representatives and law enforcements agencies.

Do I have to use the electronic ID scanner to enter the Club?

No. Visitors who enter the Club have the option of signing in manually. You will be required to show suitable identification.

What information is collected from the electronic ID scanners?

Our electronic ID scanners take a photograph of your ID and collect the information from the ID necessary for us to perform our functions.

How do we hold and protect your personal information?

Personal information that is held by the Club is stored both electronically and by hard copy. The Club takes reasonable steps to ensure that your personal information is safe and secure from unauthorised use and disclosure whether such information is stored electronically or in hard copy.

Your personal information is securely destroyed when it is no longer needed or when it is out of date.

Are we likely to disclose personal information overseas?

It is unlikely that we will disclose your personal information overseas. However, if you agree to information being put on our websites then this could be accessed by anyone in Australia and by persons in other countries.

Using the Club’s websites

The websites and social media sites operated by the Club may collect personal information for the purposes outlined in this privacy policy. They may also use cookies.

Any information collected as a result of your use of websites operated by the Club will be handled in accordance with this privacy policy.

The websites and social media sites operated by the Club may contain hyperlinks to other websites including those operated by third parties.

The links are provided for reference only. The Club does not have any control over these external websites. The Club is not responsible for the content on these sites or the privacy practices adopted by these sites.

What does this policy mean?

By attending the Club or participating in an activity at the Club, you consent to the terms of this policy.

From time to time, your additional consent will be sought for the collection, use or disclosure of information for purposes other than as set out in this policy.

If you do not agree to any part of this policy or do not wish to receive direct marketing information from the Club, please contact the Privacy Officer.

How do I access, update or correct the personal information held by the Club about me?

You can request access to the personal information we hold about you by contacting the Chief Executive Officer.

We will not charge you for making the request. However, we may need to charge you for our time to answer your request. We will advise you in advance if there are to be any charges associated with complying with your request.

We will respond to your request in a reasonable time frame (usually not more than 30 days). When you request access we may need further information from you to verify your identity.

There are a number of reasons we may be unable to give you access to your information. If we are not able to provide access to your information we will provide you with our written reasons.

If you believe any of the personal information that we hold about you is incorrect you can ask us to correct it.

If asked to correct your personal information we will take reasonable steps to correct the information to ensure that it is accurate, up to date, relevant and not misleading. If we refuse to correct your personal information we will give you written reasons.

How do I make a complaint about privacy at the Club?

If you believe we have breached the Privacy Act or any of the Australian Privacy Principles or if you want to raise any issues you may have about privacy at the Club please contact the Privacy Officer.

In making a complaint to the Club about privacy, please give us enough details to be able to identify your concerns and respond appropriately. You must provide us with your name and contact details and a description of your complaint. We will respond to you in a reasonable time frame (usually not more than 30 days). If you are unhappy with how we handle the complaint you have a right to take the complaint to the Information Commissioner.